Refund Policy
Last updated: October 13, 2026
1. Made to order
Every item is made from your pet's photo to your specification. Because it cannot be resold, we do not accept change-of-mind returns.
2. What we cover
If something is our fault, we will remake or refund it. This includes:
- We cut the wrong photo, or used the wrong shape, size, or text compared to your approved preview.
- The item is damaged when it arrives.
- The item does not arrive and the carrier confirms loss.
3. What we do not cover
- You changed your mind after approving the preview.
- The shipping address you gave was wrong.
- Customs held, returned, or charged duties on your package.
- The photo you supplied was blurry or dark, and the result is soft. We will tell you in the preview stage if a photo is a problem.
- Minor colour variation between screen and the finished item, within normal printing tolerances.
4. How to claim
Email support@furdin.com within 30 days of delivery. Include your order number and photos of the issue. Do not discard the item until we reply.
5. Remakes and returns
For our errors we will remake at no charge, or refund if a remake is not possible. Where a return is needed we cover the return shipping. You do not need to return the item if remaking is not possible.
6. Refund timing
Approved refunds go back to the original payment method within 10 business days.