Terms of Service

Last updated: October 13, 2026

1. These terms

These terms govern your use of the Furdin website (the "Site") and any order you place through it. By using the Site you agree to them.

2. Who we are

Furdin is operated by Shenzhen Ruiying Automobile Service Co., Ltd. (深圳市瑞英汽车服务有限公司), a company registered in the People's Republic of China under unified social credit code 91440300MA5F695RXN, with registered address at Room 326, Building A6, Yintian Industrial Zone, Yantian Community, Xixiang Street, Bao'an District, Shenzhen, Guangdong, People's Republic of China (深圳市宝安区西乡街道盐田社区银田工业区A6栋326). Legal representative: Hu Youheng (胡友恒). Contact: support@furdin.com.

3. Using the site

You must be old enough to enter a binding contract in your jurisdiction. You agree to provide accurate information and not to misuse the Site.

4. Orders and acceptance

An order placed on the Site is an offer to buy. We accept it when we send confirmation. We may decline an order for any reason. Prices are shown at the time of order.

5. Pricing, currency and taxes

Prices are in US dollars (USD) unless stated otherwise. Taxes, duties and customs charges that apply in your country are your responsibility unless the law says otherwise.

6. Custom (made-to-order) items

Products are made from your uploaded pet photo and your chosen shape, size and engraving. You are responsible for the clarity of the photo and the spelling of any text. We will send a preview (the cut-out and the layout) for your approval before production; production begins after you approve it.

7. Shipping

Shipping times and carriers are confirmed at checkout or in your confirmation email. Delivery dates are estimates, not guarantees. We are not liable for carrier delays or customs holds.

8. Returns and refunds

Because items are made to order, returns are limited. See our Refunds policy for what is covered and how to claim.

9. Your uploads (pet photos)

By uploading a photo you confirm you own it or have permission to use it, and you grant us a limited licence to use it solely to produce and ship your order. See Privacy for how long we keep it.

10. Intellectual property

The Site, the Furdin name and marks, and our designs are our property. Your customised item is yours; we keep no ownership of your photo beyond producing your order.

11. Limitation of liability

To the extent the law allows, our liability for any order is limited to the amount you paid for that order. We are not liable for indirect or consequential losses.

12. Changes to these terms

We may update these terms. The date above shows when they last changed. Continued use after a change means you accept the new version.

13. Contact

Questions: support@furdin.com. Postal: Room 326, Building A6, Yintian Industrial Zone, Yantian Community, Xixiang Street, Bao'an District, Shenzhen, Guangdong, People's Republic of China.